Igloo

Last year we wrote a post titled The Top 10 Reasons Why You Shouldn’t Get Igloo.  For some reason, Sky took exception to this post and said a number of things behind the scenes and even accused Freeview of being behind it.  All of this is highly ironic as Sky were responsible for it themselves.  We have attempted to discuss this with Sky but it hasn’t seemed that important of an issue to them

There is a bit of a back story.  We had approached Sky, their Igloo PR company, Mango, and their ad agency, OMD, about working together with them on the launch of Igloo in a similar way as we have successfully done with Freeview in the past.  After months of to-ing and fro-ing, their end response was basically, we’re running our own influencer program and you guys don’t meet the criteria.  You can imagine how shocked I was when Igloo’s GM called a couple of hours after the post went live to protest.  Or when Sky’s head of Corporate Communications weighed in.

It wasn’t that long ago, when you searched for Igloo, this is what you saw in google:

igloo-screen-shot Continue reading »

As we reported last week, pay TV service Igloo teamed up with Slingshot to provide bundles that include Igloo TV and Slingshot broadband.

Before you get convinced that it might be a good deal, here are our reasons why you shouldn’t get Igloo at all.

igloologoIgloo is no doubt looking to boost its subscriber base by teaming up with Slingshot to offer pay TV, broadband and home line packages.  This could be due to their need to find a good reason to buy their product after we revealed all the reasons why you shouldn’t.

One of the deals to be offered by Slingshot will be a home line, 50GB broadband data and an Igloo set-top box with 12 months of Igloo’s channel package ($24 per month usually) for $99 per month.

The deals will be available from this Sunday (April 14) via Slingshot.

Slingshot General Manager Scott Page says, “We are committed to providing Kiwis with competitive prices and superior service. New Zealanders can expect outstanding offers on their homeline, broadband and digital TV as we take on the big players in our local market.
Continue reading »

piglooAfter 18 months on the job, multiple delayed launches and the eventual release of an incredibly terrible service, Igloo’s General Manager has deserted the icy venture.  Chaz Savage heads to Australia to take on the role of General Manager for T-Box, Telstra’s set-top box.

The unsurprising move is made interesting by the fact that his new boss is none other than former TVNZ CEO, Rick Ellis.

Ellis was responsible for the $15m failed investment of TVNZ in TiVo and a further $12.25m in the (failing?) joint Igloo project with Sky.

Telstra shareholders beware.

Within hours of publishing our Top 10 reasons why you shouldn’t get Igloo, their GM, Chaz Savage, called.  He sounded a little unimpressed so we invited him to respond to all or any of these reasons which we may have misrepresented.

10. It’s probably still broken.
9. TVNZ are involved.
8. A comparable Freeview box is less than half the price.
7. Sport is ultra-expensive.
6. Paying for content that used to be free.
5. All Igloo content is Standard Definition.
4. High per channel price.
3. Igloo is not a middle option.
2. Two thirds of the channels you can already watch for free.
1. You’re not an Eskimo.

A week later and here is the defense of their product. Continue reading »

On monday, Sky and TVNZ launched their hardly anticipated new subscription television service.

Here’s our list of reasons why it shouldn’t be under your tree this Christmas or anywhere else in your house for that matter.

10. It’s probably still broken.  

The custom built platform was supposed to be launched months ago but has been delayed due to “technical problems”.  Is the launch simply exploitation of the spending season or a Christmas miracle? Continue reading »

Igloo may be on the air as early as Monday (3 December) according to reports.

The new pay TV service was pushed back by five months in June this year following technical troubles with its British-supplied set-top boxes.

Sky has yet to confirm whether the service will launch next week.

They are forecasting the service to pick up 50,000 subscribers in its first year, with set-top boxes expected to be worth around $199. Continue reading »

New Zealanders will have to wait a little longer before they can plug in IGLOO.

Chaz Savage, General Manager of IGLOO, explains, “It is so disappointing to have to say that we are not in a position to launch. We are genuinely gutted. We’re dealing with a full technology build: hardware and software – no mean feat and never without its challenges. The product is 95% ready – and that 95% looks great but we need to get that last 5% polished before we press play. The bottom line is that we have extremely high expectations, and we’re not willing to launch a product which is not absolutely perfect. Our customer trial group has provided us with valuable insights around a few small changes we need to make to ensure IGLOO is in tip top shape.” Continue reading »

Pace plc today announced that it is providing the services and technology behind SKY New Zealand and TVNZ’s innovative new TV service, IGLOO.

IGLOO will run Pace’s new and innovative Elements software platform on a Pace DVB-T2 Digital Terrestrial Television (DTT) hybrid IP set-top box to offer consumers digital TV services, Video on Demand (VOD) and a dynamic user interface for navigating and selecting content.

Pace is also providing systems integration and consulting services to support the new service platform’s development and rollout to New Zealand’s TV viewers. Continue reading »

SKY responds to the findings of the Commerce Commission’s demand side study into high speed broadband, released earlier today.

“Following a thorough investigation, the Telecommunications Commissioner has identified the cost of using high speed broadband as a crucial factor in whether or not people take up the service. SKY agrees and notes that pricing appears to be heading in the right direction,” says SKY CEO John Fellet. Continue reading »