Mary Portas: Secret Shopper

VIBE – Sundays from 22 July, 8.30pm

Ever experienced bad customer service? Join British retail expert and style icon Mary Portas as she works with some of Britain’s best-known brands to give shoppers the treatment they deserve.

Mary believes that Britain is cowering under a cloud of poor customer service. By using the stealth weapon of secret shopping, she exposes shoddy customer service and uses the evidence to give company bosses a wake-up call. With the help of her covert cameras, she’s planning to start a retail revolution. The giants may be delivering bumper profits but they won’t be smiling for long – Mary and her gang of shoppers have caught some of Britain’s biggest brands with their trousers down. Together they have unearthed shoddy shop floors and minimal service from apathetic shop staff. Having got to grips with the problems, Mary believes she’s got the answer to this malaise.