Sky begs customers to stay with themLast night there were a large number of incensed TV viewers who took to social media to complain that the free-to-air channels they were watching had become unavailable on the so-called premium pay TV service they were using.

Just before the end of TV3’s all important season premiere of The Block NZ, the free-to-air channels One, 2 and TV3 went dark on Sky. (See last night’s ratings)

Irony went into overdrive with customers complaining about paying for channels that are free to watch on the Freeview platform, which was unaffected by Sky’s latest technical glitch.

TVNZ told us it was a SKY HD technical issue that impacted the transmission of TV ONE and TV2 on that platform and that Freeview and SKY SD viewers were unaffected. TVNZ also said they would be making good with any advertisers impacted by the outage. Continue reading »

Cricket fans around New Zealand are pretty upset. The Blackcaps tour of South Africa isn’t being televised here because Sky was “unable to secure the rights”.

While hardcore fans who are desperate to watch coverage will still be able to see the games via other means online, it does raise some questions about Sky’s ability to secure content in the new media landscape.

Having been the home of live cricket on TV in New Zealand for quite some time now, most were expecting the South African tour rights to be finalised at the last minute to ensure fans weren’t left in the lurch, much like the Rugby League rights have done in recent years. Last minute negotiations have still found in favour of the fans but this latest incident shouldn’t just concern fans of sport, but the shareholders in Sky who must surely be considering whether a panic over media stocks that has happened recently in the US is about to play out here. Continue reading »

Sky begs customers to stay with themAfter the recent subscriber loyalty issues that Sky has been quizzed over on their Facebook page, Sky has decided to disable public postings.

While many companies have embraced social media and engage with their customers online to provide an additional level of service, those who have no need to compete due to their monopoly status only need to appear to be playing the game. Continue reading »

Last week the increasingly disgruntled Sky subscribers were complaining about the incentives offered to new subscribers while brand loyalty was being ignored.

This week, after Sky’s marketing department ran out of ideas, they created an arbitrary birthday celebration with 25 prizes up for grabs for existing subscribers with extra entries based on the length of time subscribers have had a decoder.

However, the “birthday celebration” is about as meaningful as a Briscoes sale. If the birthday is based on when Sky began broadcasting then the 25th anniversary was six months ago. The company, itself, was founded 28 years ago. Continue reading »

Sky Disney
As part of a long-term deal with The Walt Disney Company Australia and New Zealand, SKY Movies customers will have exclusive Subscription TV and SVOD (subscription video on demand) rights to upcoming films from Disney, Pixar, Marvel and Lucasfilm, including Marvel’s Avengers: Age of Ultron, Cinderella, Inside Out and Star Wars: The Force Awakens. In addition, these new release movie titles will be on SKY GO and NEON.

Also as part of this expanded relationship, SKY is excited to announce the launch of a brand new family movie channel – SKY Movies Disney – on July 1. SKY Movies Disney will be available as part of the Movie Tier and screen Disney’s family movies in HD, 24 hours a day, seven days a week, 365 days a year. Continue reading »

Sky begs customers to stay with themThis media release just in from Sky that attempts to explain why they failed so miserably to deliver their premium service this afternoon.

SoHo’s planned simulcast of the first episode of Season Five of HBO’s Game of Thrones was delayed today due to streaming issues experienced by the international company supplying the live feed.

SKY has been working with the HBO endorsed secure supplier to test their delivery system over the past couple of weeks and the testing had been faultless.

However due to a technical issue with the supplier’s system as they were attempting to deliver the live feed for satellite transmission this afternoon the playout failed. Their efforts to rectify the situation were unsuccessful and therefore the episode was unable to be simulcast in New Zealand. Continue reading »

There are some incredibly patient Sky shareholders.

sky-stupiditySky have been in contact again to clarify what they meant when they used the word “irrelevant” in their previous statement regarding their accidental promotion of HBO’s new SVOD service HBONow.

To clarify my use of the word ‘irrelevant’ we’ve been provided this statement from HBO. Continue reading »

The NBR’s Chris Keall has written about the announcement that HBONow is coming exclusively to Apple TV next month and how that will potentially allow kiwis direct access to shows like the fifth season of Game of Thrones without having to empty your wallet for a Sky subscription.

This couple of paragraphs are beautiful though.

During a recent visit to NZ, Netflix execs brushed off HBO Now, saying it would be expensive (which it duly is) and lacking in hit content beyond Thrones.

Sky TV CEO John Fellet picked used the same thin-on-content meme in a recent conversation with NBR. He says only 15% of HBO’s content is original series. The rest is movies. He wasn’t sure if HBO-original programmes would be enough to sustain a standalone offering.

Continue reading »

hbo-logoHBO is set to launch it’s new unbundled SVOD service HBO Now in April, just ahead of the launch of the fifth season of Game of Thrones and will be priced at $US15.

HBO is in talks with Apple to make Apple TV one of the launch partners for its highly anticipated streaming service when it debuts next month. HBO and streaming partner Major League Baseball Advanced Media are working to have the standalone service, called “HBO Now,” ready to launch in April in conjunction with the premiere of the fifth season of “Game of Thrones,” according to sources familiar with their plans. Continue reading »